Some clients are entitled to receive a rebate for cancellation, compensation, or ticket change service fees, as delineated in our Compassion Exception Policy (CEP) below:
|
Category |
Eligibility Requirements |
New Booking |
Exchange/Refund/Cancel |
|
U.S. Military (traveler and Immediate family*) |
Proof of Active Duty or Veteran Status** |
Up to $35 |
100% discount off our cancellation, refund or ticket change service fees |
|
Bereavement (affecting traveler and Immediate family*) |
Letter from the funeral director is required |
Up to $35 |
100% discount off our cancellation, refund or ticket change service fees |
|
Clients with visual impairments |
Customer must state that he or she has a visual impairment and is unable to use the website |
Always Match the Website Fare |
50% discount off our cancellation, refund or ticket change service fees |
*Immediate family is outlined as significant other (spouse), beneficiary (housemate), siblings, parents, grandparents, children, grandchildren, uncles, aunts, nieces, and nephews. Eligibility applies whether or not the connection is biological (kinship), beneficiary, adoptive, relative in-law, step, minor/legal guardian, or foster.
**Active Duty – Acceptable ID is Active Duty ID Card, Common Access Card (CAC), .mil Email Address, Guard/Reserves ID Card. Veterans – Acceptable ID is Veterans ID card, Uniformed Services ID Card, Veteran Health ID Card, Military Retiree ID Card, State Driver's License sealed "VETERAN."
Please note: The above CEP lone applies to AirSaves's refund, cancellation, or ticket transpose service fees. To make use of this offer, all you need is to identify yourself to our agent and claim the offer. Customers can grab the request over the phone. Customers might be still accountable for an airline and other supplier enforced penalties, as well as any fare distinction. AirSaves does not manage the policies of those airlines and other suppliers.
